Refund policy

 

60-Day Money Back Guarantee – Silicone Scar Stick

We stand behind the quality of our Silicone Scar Stick. That’s why we offer a risk-free 60-Day Money Back Guarantee for first-time customers who use the product consistently and as directed.

If you are not satisfied with your results after 60 days of proper use, you may qualify for a refund of your first order.

How to Qualify for the 60-Day Guarantee

1. Use the product consistently

Apply the Silicone Scar Stick to clean, dry skin.

Massage a thin layer into the scarred area 2–3 times per day for at least 60 consecutive days.

Failure to follow consistent use may make you ineligible.

2. Document your use

You must take weekly, time-stamped photos or videos showing the treated area.

Photos must:

  • Clearly show the scar

  • Be taken in similar lighting

  • Show progress over time

This helps verify proper product use.

3. Follow product directions

This guarantee applies only when instructions are followed.

Refunds may not be granted if:

  • Product was used inconsistently

  • Instructions were not followed

  • Documentation cannot be provided

4. Submit your request

You must contact us within 7 days after your 60th day of use.

Email:

avrelskincare@gmail.com


Include:

  • Full name

  • Order number

  • Weekly photos or videos

  • Reason for request

5. Refund processing

If approved:

Your refund will be issued to your original payment method.

Please allow 5–7 business days.

6. Important notes

Results vary by individual.

This guarantee applies only to first-time purchases.

We reserve the right to deny requests that do not meet the requirements.

General Return & Refund Policy (Standard Returns)

In addition to the 60-Day Guarantee, we offer a 30-Day Return Policy for unused and unopened items.

This applies if you change your mind or do not wish to use the product.

Change-of-Mind Returns

You may request a return within 30 days of delivery if the product is:

  • Unused

  • Unopened

  • In original packaging

  • In resellable condition

Return Process

Step 1 – Contact Us

Email:

avrelskincare@gmail.com


Include:

  • Your order number

  • Reason for return

Step 2 – Return approval required

Returns must be approved before shipping.

Returns sent without prior approval will not be accepted.

Step 3 – Ship your return

Customers are responsible for return shipping costs unless the item was defective or incorrect.

We recommend tracked shipping.

We are not responsible for returns lost in transit.

Step 4 – Refund processing

Once received and inspected, your refund will be issued within 5–7 business days.

Shipping costs are non-refundable.

Non-Returnable Items

For hygiene and safety reasons:

Opened or used products cannot be returned under the standard 30-day return policy.

However, opened products may still qualify under the 60-Day Money Back Guarantee if requirements are met.

Damaged, Defective, or Incorrect Items

If your item arrives damaged or incorrect, contact us within 15 days of delivery.

Email:

avrelskincare@gmail.com


Include:

  • Order number

  • Photos

  • Description

We will resolve the issue as quickly as possible.

Refused Deliveries

Orders refused at delivery are not eligible for automatic refund.

If a refund is approved, original shipping and return costs may be deducted.

Additional Notes

  • Refunds are issued only to the original payment method

  • Shipping costs are non-refundable unless due to our error

  • Only first-time orders qualify for the 60-Day Guarantee

  • We reserve the right to refuse returns that do not meet our policy